Please read carefully.
Processing times do not include shipping times. On average, processing times may take 1 – 3 business days while shipping times can take 3 -7 business days.
Any domestic order placed in the U.S. has a Flat Rate for the shipping cost of $5.99.
Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.
List of places within the United States where THCA and D8 products can not be shipped.
Alaska, Arizona, Colorado, Connecticut, Delaware, Hawaii, Idaho, Iowa, Massachusetts, Michigan, Minnesota, Mississippi, Montana, Nevada, New Hampshire, New york, Oregon, Rhode Island, Utah, Vermont, Washington, West Virginia.
We will not ship hemp-derived vapes to the state of Texas in accordance with the Texas SB2024 law, effective as of 9/1/25.
Typically, orders are processed within 1-3 business days. We do not ship orders over the weekends or during major holidays*. Any orders placed on holidays or weekends will be processed on the next business day.
Once your order has been processed by our warehouse, it is submitted for Shipping, which typically takes 3-7 business days and is fully dependent upon our shipping carrier (USPS). As a reminder, processing time is separate from shipping time.
During the holiday season, processing and shipping times may take longer than usual. We encourage you to visit the USPS website to learn more regarding key shipping deadlines. We appreciate your patience!
If incorrect or incomplete information was provided upon checkout, there may be a delay in processing and shipping your order.
If an item(s) is out of stock, this may cause a delay in processing and shipping your order. You will be notified about any changes to your order.
*Business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.
All of our orders ship via USPS, with their shipping time typically being 3-7 business days. After your order is picked up, we do not have control over your package and are not liable for any delays. Please contact USPS directly if you have any additional concerns or need additional assistance once your package has been shipped.
Once your order is processed and shipped, you will receive a tracking number. Please give the tracking number 24-48 hours to update. If your order’s tracking number does not show activity or movement for more than 5 business days, please contact our Customer Service team to investigate.
Goo’d Industries is not responsible for any shipping deliveries that may be affected by natural occurrences such as, but not limited to, COVID-19, weather, Holiday rush, and/or lost or stolen packages.
If you haven’t received a package for more than 7 business days after the estimated delivery time frame, you should consider opening a claim with USPS here. Although this does not happen often, a damaged or lost package is another reason why you may experience delayed USPS shipping times. Please note that Goo’d Industries is not liable for missing packages, whether they are marked as delivered or not.
We understand that some carriers may scan a package as “Delivered” while it is still out for delivery and that it may take as long as 4 business days for the package to physically arrive at its destination. If after those 4 business days,
your order shows as “Delivered” and you have not located your package, please contact our Customer Service team for assistance.
You should not be concerned as our team is working diligently to get your order delivered as soon as possible. Typically, it can take between 1-3 business days to process and fulfill your order before shipment. If your order is still in processing after that time, we may be experiencing busier times than usual. Our team is out of the office on the weekends and major holidays, so we encourage your patience and understanding if your order is placed around these times. All in all, you should not be concerned, but if you feel like your order is processing longer than the previously mentioned circumstances, you may reach out to support@goo-dextracts.com.
You will receive your tracking number via email once your order has finished being processed and fulfilled. Sometimes, if you’re a first-time customer or have any filters set up, your order notifications can be found in your Spam/Junk folder. You can adjust this by saving our Goo’d Support email address as a contact in your email platform. If you use the Gmail platform, your order notifications may be delivered to your Important or Updates folder. Your tracking number will be provided in two separate emails with the email subjects “Your Order Has Been Shipped” and “Note Added To Your Goo’d Support”.
Please contact support@goo-dextracts.com with any questions.
When your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. Once you are notified that your order has shipped, it is in the hands of USPS, meaning they are responsible for any shipping issues that may arise.
We are unable to offer any changes to your order details such as name, address, etc. once you have completed your order. Due to the nature of our products, we require age verification and fraud verification on all orders, once your order has been processed and begun shipping, we will not be able to adjust or change any customer details about the order.
If your billing and shipping address are different please be sure to click the box in checkout indicating this so you can enter your preferred shipping address. If you do not input a shipping address different from billing it will be shipped to your billing address and we will not be liable for any packages sent to the incorrect address and we are unable to edit this information after your order is submitted for processing.
Important: Please double-check your name, address, and all other details before submitting your order. If you input an incorrect address and the package has shipped, there is nothing Goo’d Industries can do for that order.
If there are any issues upon arrival of your package, please reach out to our Customer Service Team! You can contact them at support@goo-dextracts.com. Please include your full name used to place your order, order number, detailed explanation or description, and photos of the issue in the email. This will ensure we have all the information necessary to help our team troubleshoot and quickly find a solution.
Our Customer Service Team is available Monday through Friday, from 8:00 am to 4:30 pm, and will generally respond within two business days.
